Server Support
Our server support services are on-site and delivered on a perpetual and scheduled basis and range from virus detection, extraction, and other network security management issues to computer support, help desk services and network troubleshooting.
On-site services include:
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Maintenance of systems and network documentation to record proper configuration
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Hardware and software installation, configuration, and upgrades
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Desktop and laptop computer support
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Data protection, back up, recovery and other network security management services
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Internet and email connectivity and configuration
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Technology vendor coordination
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Wireless network setup expertise
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Creation and maintenance of network guidebook
Project Planning & Implementation
There are a wide range of special technology needs and projects that fall outside the scope of standard, ongoing maintenance and computer support. For that, we have developed a series of supportive services to address these “outside” technological needs:
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Planning and management of technology resources during facility moves
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Strategic planning for business growthNetwork design
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Disaster preparedness planning
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Establishment of computer usage policies
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Documentation of software license compliance
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Asset inventory and management
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New product evaluations
Help Desk Services
Our Help Desk provides first-level computer support, PC troubleshooting and issue resolution during normal offices hours. You can phone into the help desk with any questions about your software or hardware to get professional, immediate assistance.
The help desk services include:
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Immediate user support for desktop operating systems, office productivity applications, and basic connectivity issues
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Technical experts, state-of-the-art problem resolution tools, and documentation of help desk contacts to facilitate your employees’ productivity
Remote Management Services
In addition to regularly scheduled on-site services, remote management services will be also provided. While not a replacement for all on-site support, this service is an effective method of managing critical network elements.
Remote Services include:
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Remote network monitoring allows for the anticipation and quick resolution of network issues before they become major problems.
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Remote computer support gives mobile users, frequent travelers, and remote office workers the assurance they need that service is available wherever they are.
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Remote server support to speed issue resolution and reduce downtime.
Please contact us for more information on our range of IT support services.